Long time, No post…
Well, I’ve been very bad about posting here- or for that matter, responding to posts and emails. It’s that time of year in sunny Florida, so we’ve been slammed with work.
A couple of thoughts… another round of owner notifications on the Dometic recall has been issued (we’re getting 3 or 4 calls a day about it). So far Dometic has been excellent about replacing failed cooling units from the recalled models- we’ve been getting them within a week now, though I’ve only done 3 failed units- a very small percentage of total that have been recalled.
A bit ago I had a customer with a busted Fantastic vent lid. I’ve always known about their “fantastic” customer service, and now I have experienced it. Called up, spoke to Bob Beratta- even though the operator (crank) was good, he insisted on replacing it as well, just in case. The replacement lid and operator arrived in a couple of days- no charge- even though this was a 10 year old vent, third owner, and it had been left open and run under a tree. If it breaks, they replace it, no questions asked.
I’m also writing a weekly (though I missed last week ;)) blog at the Affinity RV.Net Blog– if I can squeeze more writing time out, I’ll keep this blog up to date as well.
All for now
–Chris
