Kwikee Step Repair

August 10, 2006 by
Filed under: Service Issues 

UPDATED…

Unfortunately, it looks like the Kincor kit I mention below is no longer available- Kwikee changed the motor enough that it is not possible to take it apart- the unit is not sealed.

An alternate repair method using an Auto Parts store motor is discussed in this RV.NET forum posting.

Original post below——————————–

Electric steps are one of those luxuries that are a near necessity- in a Motor Home, you often need a step to enter, and yet once you are in, you cannot push a manual step in, and when you are in the rig, pulling the step out is impossible.

The vast majority of electric steps are manufactured by the Kwikee Company. These steps are pretty darn reliable, if the maintenance is performed as required, which is easy- simply lubricate the hinge points with a good quality lubricant. Kwikee sells a very good “Kwik-Lube”, which is a kind of “penetrating grease” that starts out thin, but thickens after a few minutes. Others have recommended motorcycle chain lube- I’ve never tried it, but it sounds like it would be good- a good quality lube which does not attract dirt.

But… even with the best maintenance there are a couple of problems that can crop up. I dealt with the most common today. The step was stuck in the retracted position, so… first I check the voltage to the unit. Next, check the grounds and connections (older models have a 4 way connector which has a tendency to corrode- Kwikee changed that a few years ago- the new ones are much more reliable.

So, I remove the motor assembly from the step frame- 4 bolts and the pin which attaches the arm to the step- the 4 way connector, and the connector between the electronics and the motor. Once the motor is off, it still will not run- even hooked directly to a battery. So, I next remove the actual motor from the gear case (3 screws)- as soon as I pull the screws, the motor case rotates at least 20 degrees, indicating it was in a major bind.

This bind comes from the way the motor is designed. The motors are actually power window motors, and they have a small worm gear on the motor output shaft which engages in a large gear (#2), which in turn is coupled to an output gear(#3). This coupling is made by a triangular cutout in gear #2 which contains three small round plastic inserts that a triangular part on gear #3 fit in to.

The round plastic parts are there to absorb the shock when the step hits the end, so that the other gears don’t simply shatter. This works well- until the step gets some age on it, and these small plastic parts get oval, rather than round. This allows the motor to bind up, and because the step electronics sense current draw, and the step motor is drawing a lot of current trying to get out of the bind, the steps get stuck.

Luckily, a company named Kincor has made a gear replacement kit, which includes gear #2, the round plastic parts and a supply of high quality grease. The kit part number is BD52, and it retails for around $30 (a fraction of what a new motor assembly costs).

A quick Google for more information yielded an FMCA Magazine writeup on this kit- along with a picture and company contact information.

Private

Comments

224 Comments on Kwikee Step Repair

  1. Jaime on Thu, 2nd Nov 2006 2:24 am
  2. Thanks for the tip. My Kwikee step stopped working yesterday. My mobile office is a 2000 Minnie Winnie. I’ll let you know how if this works out for me. Since the rig turned 5 years old, seems I am becoming quite the “RV tech” myself, whether I like it or not! I’ve replaced the air conditioner and the refrigerator and now the hot water heater and the step are out!

  3. Carolyn on Sat, 14th Jul 2007 10:20 pm
  4. How do I get the motor off? With the step stuck in the up position, the motor is not really accessable…

  5. Ray Siso on Mon, 16th Jul 2007 7:30 am
  6. Just completed a repair on a Kwikee step motor, sure wish I had found this site beforehand it would have been of great assistance to me.

  7. Willy on Thu, 19th Jul 2007 2:26 pm
  8. To late for me too…
    Bought a new controlbox, and gear.
    works fine, but the purple wire meant to connect to porch light, does not get “hot”, no 12volts, door open or closed.
    Any ideas on this?
    porch light coming up as soon as door opens looks a good idea.
    Wonder if I could use the wire going to understep light.
    Control box should have a diode build in to prevent 12 volt going back if porch light is on from another source.
    your opinion would be appriciated…
    Will

  9. Chris on Fri, 20th Jul 2007 8:02 am
  10. Hi Willy,
    The purple wire is an input- if you feed it *from* the porch light, it will turn the under step light on when the porch light is on.
    They really don’t make it very clear.

    — Chris

  11. Willy on Thu, 2nd Aug 2007 5:07 pm
  12. Hi Chris, shame on me….
    Indeed it is an input…
    I would have loved it the other way, it seems more logic.
    Another issue: the magnet for the reed switch is to strong, I have to open the door almost all the way before the switch works.

  13. Ken Retherford on Sun, 5th Aug 2007 8:51 am
  14. Kicor, the company that makes repair kits for kwikee steps, cannot be reached. Anyone know any other place that makes the replacement gear kit for the motor unit?

  15. Ken Retherford on Sun, 5th Aug 2007 8:53 am
  16. Sorry Chris: That typo should be Kincor. :) thanks

  17. Willy on Tue, 7th Aug 2007 2:31 pm
  18. http://www.rvdealership.com

    look under steps….

  19. Joe Couch on Sat, 18th Aug 2007 3:26 pm
  20. What tells the motor to stop when step get to the down position.

  21. Chris on Sat, 18th Aug 2007 3:59 pm
  22. Hi Joe,
    The circuit board senses the current draw of the motor and shuts it off- that way if something is blocking the steps, it will still shut them off before burning out the motor.
    This is also why regular lubrication is so important.

    –Chris

  23. Joe Couch on Sun, 19th Aug 2007 6:00 pm
  24. Thanks Chris for that information, I have looked in the gear box, everything look ok. However when I open the door the steps come down almost to the bottom then start jiggling back and forth, Same when I tell it to retract. I suspect the motor, I removed the complete system and hooked up to a fully charged battery, motor ran to stop then started jiggling as above. Any thoughts on the problem? Thanks Joe

  25. DONNA VOLUNTINE on Thu, 23rd Aug 2007 10:58 pm
  26. MY STEPS WILL GO DOWN BUT THEY WONT GO BACK UP.THE MOTOR IS FINE WE HAVE ALREADY CHECKED IT OUT. CAN ANYBODY GIVE ME ANY SUGGESTIONS?

  27. gr8jeep on Mon, 27th Aug 2007 7:43 pm
  28. Donna yours sounds like a control box problem , i just removed the complete unit off my dads just to get to the motor and gearcase because his froze in the up position and binded up , very simple fix either way , your control box unplugs from everything and is pretty simple to rehook , good luck!

  29. Chris on Tue, 28th Aug 2007 4:45 pm
  30. Joe- it does really sound like the motor, but I would still go through all of the connections- especially if yours has the “old style” rubber 4 pole connector and you tested with it.
    Otherwise, it does sound like the motor.

    Donna- gr8jeep is right- it does sound like the control box, but I would disconnect the door switch wires and try hooking them together and unhooking them to see if it could be the door switch or wiring. The door switch actually just grounds out- they are either grounded for open, or grounded for closed, depending on the age of the unit.

    –Chris

  31. jdins1 on Sat, 1st Sep 2007 3:06 pm
  32. Just found this location and hope someone can give me some ideas on my problem. My steps work as they should except on occasion they will bind in the down position. To get them working again I have to remove the cotter pin and clevis pin, run the motor then reinstall the clevis and cotter pins and all is fine for a while. This seems to happen when I set at one location for an extended period. I had thought it was due to the maladjusted cam stops but that does not seem to be the case.

  33. Chris on Wed, 7th Nov 2007 7:49 pm
  34. Hi Fred,
    I buy from a distributor named DTI, who has a huge online parts catalog. If you follow this link, and put in the part number 9534 (which is the replacement for 9554), you should see your part.
    Note- I do get a commission from sales through that link.

    –Chris

  35. Fred Breedon on Wed, 7th Nov 2007 6:38 pm
  36. I’ve got a 93 Pace Arronw with a two step Kwikee electric step. Owners manual list as a #860. I need the “Linkage Assy. for Motor Assy. Part list shows to be part number 9554. Anyone have an idea where I can locate this part. I’m new at on-line inquiries and am hoping for help. Fred

  37. Ed on Fri, 30th Nov 2007 5:36 pm
  38. I Have 1990 airex with 2 steps. The step goes down OK but comes up only 1/2 way up. Please help. Thank You

  39. Chris on Fri, 30th Nov 2007 8:04 pm
  40. Hi Ed,
    For Kwikee steps, that pretty much has to be either a lubrication issue or an electrical connection issue. I would lube the steps well, check the ground connection, and check the 4 wire connector which should be close to the step control box- though it is often wrapped in tape.

    — Chris

  41. Ross on Wed, 5th Dec 2007 6:19 pm
  42. Bought a 97 Winnebago with the Kwikee double step. It didn’t work at all and it looked like it had been hit and bent. I took it all apart, made new pins, etc. The motor seemed to run fine, so I reassembled and tried. The steps came down fine, but would not always go up all the way. Got stuck about half way. After reading about this problem I figured it was the gears worn. Took the motor apart and noticed there was no pin from the casing through the smaller of the two gears. Obviously it was binding as I could see the gear was at an angle. Put a 5/16″ X 1″ pin through these two and that appears to have fixed the problem as the steps now work very smoothly both ways. The only way this might have happened is the pin had to be left out at assembly. Anybody ever hear of that?

  43. Bob LaForme on Fri, 28th Dec 2007 6:44 pm
  44. I have a double step kwikee step-11 years old. It extends and retracts normally but when the door switch is turned off to allow step to stay in extend position while camping, it still retracts when the door closes. Removed switch and benched checked switch , it checked ok! what is the likely cause of malfunction.

  45. The Scott Family on Sun, 6th Jan 2008 9:45 pm
  46. Check your local auto parts store for window regulator gear plugs if they have failed. they

    They are 3 round plugs like the Kinco kit without the gear.

    Kragen Auto part #74410 found on the Help isle $12 out the door.

    Hope this helps

  47. Bobby Simpson on Wed, 30th Jan 2008 12:15 pm
  48. I have a double step Kwikee 9 years old. It extends and retracts o. k., but when you
    attempt to leave the step extended while camping by turning the switch off the step retracts
    anyway. Sometimes it will stay out for a period of time, but most times it will just retract
    on without touching it. Do you have any idea what the problem might be?

  49. Chris on Wed, 30th Jan 2008 5:58 pm
  50. Hi Bobby,
    I would start by checking the switch itself, and the wiring from the switch to the step control box for a short.

    –Chris

  51. Terry on Thu, 7th Feb 2008 6:01 pm
  52. Question re step 1983 single kwikee step my motor seems to be gone as think it overheated and seems dead , Ive had it apart cleaned it and hooked it to battery but doesnt want to go, can you get a motor anywhere as i wont be buying a new step
    Im pretty mechanical any suggestions or should i just h-eve it.
    DouTherm Furnace tips
    I have a 1984 Beaver coach everything is top of line but as you know if you own an old RV you become a master repair man, Ive replaced fridge, hot water heater, fixed Duo Therm Furnace if any one has any questions on furnaces beleive me Ive had mine out 35 times until i realised you can hook up to most old BBQ tanks (same fitting) (old hose), anyway easier to figure out whats wrong once its out of the case ,if fan motor works and gas isnt comming on check rear fan sensor they bend real easy ,if bent wont turn on gas ,
    if not that ,its either front heat sensor which you can change without pulling out,
    If once hot stays off its front or rear sensor which you need to pull the inner sleve (the furnace) out of box ,it really only a couple screws in front and your wires, and gas line bends easy just dont kink the gas line , also If furnace is old I suggest you pull the whole Furnace apart Yes apart because both mine and the spare i have were full of mud (mud wasp) and bees nests,so could be dangerous if plugged up and running with no air ventilation (overheat fire),
    Things You Need
    Alot of Patients ,small socket,12 volt car battery, needle noose vice grips, Allen key to remove fan from motor, marette conectors ,propane tank and old hose as new ones have no fittings ,(pull one off a BBQ off side of road) ,
    . Suggest you buy and old DouTherm about the same BTU all parts sensors will be same i bought mine 50 bucks not working (pull old one apart first so you dont learn breaking yours.)
    1 Hook up to 12 car battery and touch thermostate wires together with out propane connected, Check Motor ,if it runns see if can slow it down by hand ,if its not strong it will stop carefull dont cut yourself, if not running full speed gas and spark might not come on, These motor are reliable but hard to pull apart,both mine and spare didnt work but brushes from one and everything else from other fixed it,i took emmery board to fan motorshaft after it was apart as it was rusted and created resistance. Youll will know if motors good if you grab shaft with cloth and it doesnt stall ,suggest stopping and starting motor several times to ensure working and strong .
    2. gas sensor in rear fan housing (this sensor tells gas to come on but if bent the wind from furnace wont trip swich so make sure not to bent),
    3 – check two heat sensors one in back by fan, one in very front
    also clean furnace out this is a bit of work ,but well worth it, all the old ones are full of bees nests so clean it out,
    I couldnt afford a 1000.00 for a new furnace, mine has worked like new since i simply fixed motor and replaced one sensor and cleaned it.
    Sounds like alot of work but if your mechanical youll probly work harder to make 1000 bucks then youll still have to install anyway.
    Also go to WalMart and for a buck each buy two drain screens (there20 bucks at RV dealer and baisically same sh… ), cover the furnace in and out pipes as most people use rvs seasonal and the wasps love thes furnaces
    When you put furnace back in make sure you have no gas leeks by spraying some soapy solution on all fittings they will bubble if leaking (old furnaces have fittings on inside unlike new ones)be carefull,
    Also they have the same curcuit board on both my furnaces but I havent experianced any problems at all ,they seem very reliable as older sh.. was made heavy duty
    Good Luck
    Dont have a melt down
    email anytime [email protected]

  53. Bobby Simpson on Tue, 26th Feb 2008 11:32 am
  54. In checking out ths step I found that only the door switch
    was abnormal. I get almost 0 volts when check testing Red wire
    to Brown with the door open and 12 volts with the door closed.
    This is the opposite of the tests in the manual. However if
    one assumes the magnetic switch is normally open when the
    door is open the voltage would be 0 when open and 12 volts
    when closed. Is the manual in error? Looks to me like this
    could be a controller problem. What do you think?

  55. Chris on Wed, 27th Feb 2008 3:05 pm
  56. Hi Bobby,
    Kwikee has changed the switch operation- older models used a white, “Normally Closed” switch, but they changed this to a black, “Normally Open” switch.
    I would check the large 4 way connector and the ground connection carefully.
    –Chris

  57. Dan on Wed, 9th Apr 2008 10:02 pm
  58. Hi I have a 94 Fleetwood Bounder. It has 2 step Kwikee step. They have quit working
    Where do I start.

    Thanks

  59. Tom on Sat, 19th Apr 2008 12:20 pm
  60. Chris on Sat, 19th Apr 2008 4:09 pm
  61. Hi Tom,
    It appears that the gear kit is no longer available, unfortunately. I’m changing the post to reflect this.
    –Chris

  62. Joe K on Mon, 28th Apr 2008 4:30 pm
  63. Is the 4 pole pigtail for testing the steop functions a standard part from auto store ,or a connector only available thru kwikie ?

  64. Ken M on Wed, 14th May 2008 9:15 am
  65. Had the step problem several years ago on my ’92 dolphin, and again last week on my ’99 tropical; Very simple fix at little or no cost: get a length of 1/2″ nylon or delrin rod; remove motor assembly from step;(refer to kwikee ownwr manual); get into gearbox & remove three round pucks(they get distorted & are the cause lock-up of step). Replace with proper length of nylon/delrin rod, cut to length and lightly trimmed to fit in place of original pucks. Reassemble motor unit, apply 12v to check operation & re-install to step. PROBLEM SOLVED!

  66. Tim on Mon, 19th May 2008 10:37 am
  67. Sure glad I found this site. The last time my steps stuck down
    I was working and didn’t have time to investigate. Fixed it this
    time after reading this. I will definetly pay more attention to
    lube after this. Thanks again. Tim

  68. Mark LaMonica on Sun, 1st Jun 2008 12:45 pm
  69. On my 03′ HR, my 3 step Kwikee steps seem to have striped gears by just hearing the motor
    run with no rotation.
    I took the steps off and removed the motor assembly. Is there anywhere I can fine the
    inside drive gear, not the worm (its fine). Everyone wants to sell me the whole
    motor assembly.
    Its does to seem obvious just by reading I should have been oiling my moving hedges.
    Thanks

  70. Bill on Thu, 19th Jun 2008 6:55 pm
  71. I have a 23 series kwikee step assembly. The gear box that the motor bolts to is broken. Does anyone know where I can get just the gearbox? I’ve looked up different websites and can only fine a new assmebly with motor. My motor works fine. Any help is greatly appreciated.

  72. Rod Van Assche on Wed, 25th Jun 2008 11:32 am
  73. I have a 91 Fleetwood Bounder by stairs quit so on the advice of Kwikee I was told to replace my controler #9513 with the newer #9506 controler this required new door switch install I have installed all the new parts I have power to the red wire, the white wire none to the yellow (override ) wire and the brown is hooked to the door sensor With the motor hooke directly to a battery it works properly in and out but with the motor hooked to the controler I can get no movement either way ( I do have the stairs unhooked pin removed) for this testing I have installed a jumper on the door switch Still no movement. Where do i go next?

  74. kwikee on Fri, 27th Jun 2008 12:04 pm
  75. [...] I mention below is no longer available- kwikee changed the motor enough that it is not possible …http://rx4rv.com/archives/11Kwikee Systems?2007. MultiAd, Inc. All Rights Reserved. Terms &ampamp Conditions [...]

  76. Allen on Sun, 29th Jun 2008 2:20 pm
  77. I have a two step system.. It’s been acting up so I checked the door switch. The steps work sometimes, not others. I checked voltage and I’m only getting 10v to the switch (tested from the controller with ground). 12v at the understep light. Any ideas?

  78. Erick on Mon, 30th Jun 2008 10:01 pm
  79. Have 2 step Kwikee, leaving for Lake George tomorrow, this am steps went down and before stoping in the full down position, retracted 2 inches, and kept going back and forth, any ideas?

  80. john on Wed, 23rd Jul 2008 6:16 pm
  81. my 2 step on a 2004 winnebago oprates fine except in the ign override mode. the 15 amp fuse blows after a few cycles. i have tried a 25 amp justy to check and the fusse blows too. any suggestions?

  82. ken on Fri, 25th Jul 2008 11:53 am
  83. I had a new chassis battery installed in my 99 dolphin. The step was open and stayed opened, will not close since installing the battery. I have located the 5amp fuse, but keep blowing it when i install. The fuse is in the same compartment as the converter on a board with many more fuses. The step will move when i install the fuse but blow the fuse instanly an the step comes back out. Can anyone help? EMAIL ME AT [email protected] thanks

  84. Dick on Fri, 22nd Aug 2008 7:58 pm
  85. I removed the four prong plug because of corrosion and wired it direct. I don’t know what I did because the step extends when I close the door and retracts when I open it. I was pretty impressed with myself when the steps worked but that only lasted until I discovered they worked backwords.

  86. Frank on Fri, 17th Oct 2008 7:14 pm
  87. Burl Murphy on Thu, 15th Jan 2009 12:21 pm
  88. PLEASE, SOMEONE TELL ME WHERE I CAN ORDER OR MAKE THE REPAIR ,THREE BUSHINGS THAT GO IN KWIKEE STEP MOTOR. REGARDS, BURL.

  89. Hog on Sat, 14th Feb 2009 9:47 am
  90. Linkage arm broke on my 32 series kwikee double step. Ordered part #9534. Received part yesterday, but curved arm is curved in the opposite direction of what I need and the photo in my manual also shows photo in opposite direction of part I received. I was not given the option of choosing left or right linkage when ordering. Is this a universal linkage that I can use on either side?
    Thank you.
    Hog

  91. Chris on Sat, 14th Feb 2009 3:42 pm
  92. Hi Hog,
    I’m not 100% certain, but I do not think there are 2 versions of this linkage- it sounds like you ‘lucked’ in to one that was assembled wrong.

  93. Hog on Mon, 16th Feb 2009 4:32 pm
  94. @Chris,
    Yeah, we called PPL and they took one out of stock and it was curved in the same wrong direction. So I cut the rivit off myself and reinstalled it correctly with a bolt. Checked clearances and all seems to be working fine. Was concerned at first –cutting up a $60 part, but all worked out. Thanks for getting back to me.
    Gordy (Hog)

  95. Norm on Sun, 22nd Mar 2009 12:47 am
  96. I have a double Kwikee step on a 1996 motor home, but the step was replaced and is only about 3 years old. Last year just before putting the RV in storage knowing the battery was going bad, I opened the door only to “hear” the step trying to run out (clicking sound), but would not because the battery was nearly dead. The step continued to “click” and I left it this way over night. After changing the battery out a few days later, the step now will do nothing.
    I assumed I burnt the motor up…..or maybe a fuse. Any advice and thanks in advance…….
    Norm-Pennsylvania

  97. Don Hartness on Fri, 3rd Apr 2009 3:27 pm
  98. The link between the step and the gear was in a bind and would not move. I disassembled the link and now cannot get it back together so it will fit. Any suggestions?

  99. Nancy Marlow on Wed, 22nd Apr 2009 8:56 am
  100. I have a 2006 Fleetwood Discovery and the electric steps just quit working. Any idea what maybe wrong with them.
    Nancy

  101. harry on Tue, 5th May 2009 6:31 pm
  102. I have control unit 9513 and the resistor or diode at r 25 is missing looks like it may have shorted out and burned. do you have any idea what resistance or part no. this is . thanks harry

  103. howard on Fri, 5th Jun 2009 10:58 am
  104. I have kwikee 2 step motor control unit #909513 which seems to not be working. Where can i find a replacement without buying a new motor set (which PPLmotors wants to sell me).

  105. john lane on Tue, 30th Jun 2009 9:13 am
  106. i have a 96 dolphin with a 39 series step frame and i am new to r v ing and would like to repair the two side frames to the step as they were bent in when they did not retract and struck an object causing them to bend toward the rear of the coach. can i purchase just the side rail frames.if so where

  107. Chris on Tue, 7th Jul 2009 4:09 pm
  108. Hi John,
    I’m, afraid the only option is to buy the entire step frame, which is the whole assembly minus the control and motor assembly.
    My souces show that as being a Winnebego only step, though. You can search for parts at RV Dealership.com

  109. Joe Speer on Tue, 14th Jul 2009 10:57 am
  110. I have a 2006 Winnebago Outlook , my Kwikee steps won’t deploy. I removed the pin and freed the binding condition. Worked well for a week then all of a sudden they went back to the not deploying condition. Need help in figuring out why this is happening. Both time it has happened was on the road with no particular incidents. Just opened the door and steps would not deploy.

    Joe

  111. Chris on Tue, 14th Jul 2009 12:14 pm
  112. Hi Joe,
    I’m working on a post about this- many times the bind is caused by small pieces of plastic used as shock absorbers in the motor. The good news is these parts are available at most auto parts stores.
    Give me a day or so to whip the post in to shape.

  113. JustinE on Mon, 27th Jul 2009 9:10 pm
  114. My steps all of a sudden stopped working while retracting. they were half way up and were ticking; sounded like stripped gears. took everything apart. worm gear and round gear fine but lots of blueish plastic powder was all over the gears. is this whats left of the “3 round rods”? did they disintegrate?

  115. tad on Mon, 27th Jul 2009 10:19 pm
  116. the plastic cushioning piece in the gear(attached to tne motor)disintrgrated causing my steps to do the “shuffle” went ot oreilly auto parts..got a matching windo lift motor for a ’87 to’92 lincoln continental..installed..fixed problem!!! kwikee will not answer nor return calls from individuals..they suck!!!

  117. tad on Thu, 30th Jul 2009 8:00 pm
  118. JUSTIN.. U R RITE!! mine did same thing!! went 2 O’REILLEY auto parts. got a rebuilt windo lift motor(power windows) that matched my motor..about 60$..problem solved! kwikee has not been answering or returning phonecalls to us “peon rv owners” dealers I have talked to say same! sorry way to run a business!!! TAD

  119. Bruce Dodge on Sat, 1st Aug 2009 9:26 pm
  120. I have a 1987 Allegro class A 27 foot. My step was replaced within a year or two after I purchased the motor home. The step has quit working. I took the motor and gear assemble off and ck it and it is working but it appears the controller is not working. Is there a replacement controller or do i have to buy the replacement kit which is a new motor, gear, and controller?
    I also noticed that the unit is not wired exactly the way the book said to wire it. It has a 1 inch cubed unit in my storage area that has 3 wires going to it, but this is not shown on the drawings. It does not have the 2 wires, one from the battery and one from the on/off switch. It has 1 wire from the switch which is located on the dash and it has 2 source of power with one line going to the step. The second source of power is live only when the key is turned on. Could the problem be this box in the storage compartment? It is made by Bosch, says 12V 20/30A and some numbers below that.
    I hope i have given you enough info to help me with.

  121. Jim Miller on Mon, 3rd Aug 2009 8:56 pm
  122. It is great to find this forum! My Kwikee step (series 28) quit because the monoball seized up. I removed the motor, freed up the monoball and replaced the pin with a bolt. So far so good. Here’s my problem. I don’t see what stops the motor at the ends of its travel. If there are internal stops, I need to index the motor properly to have it stop and start in the right place.
    I suspect the control unit actually senses overload and stops the motor, in which case there is no need to index the motor.
    Can someone tell me if I need to index the motor and if so how? I agree that Kwikee is terrible; you can’t get through to them and their dealers are clueless. How come they have the market?

    Thanks

  123. David Loney on Thu, 13th Aug 2009 11:59 pm
  124. I’ve got a 1996 Pace Arrow with a Kwikee double step. I just completed replacing the entire assembly (my gear was bad and the frame was rusty). Upon pulling out the old step assembly I shorted one of the wires and I’m sure I burnt a fuse. The problem is I can’t find the fuse. I’ve checked all three panels (coach, dash and engine compartment) and can’t seem to find it. Any ideas please e-mail me at [email protected]

  125. Chuck Linn on Mon, 17th Aug 2009 6:44 am
  126. My steps have stuck up 2 times in the last 3 months. The repair shop said it was lube issue so the lubed and unbound them and got them running the first time. I keep hearing about this clevis pin but looking under the steps can’t find it nor do i see how to remove the motor. I have a 2007 four winds hurricane there was nothing about the steps in any of the manuals except to state they were power steps. Where can I get a manual and parts blow up so i can fix this when it happens again

  127. Bill Coats on Fri, 28th Aug 2009 3:47 pm
  128. I had my 94 model RV serviced ,and when I picked it up, the steps were up and the step motor was running, The steps were jiggling back and forth about an inch forward and back, I pulled the motor off and tested it. When the motor stops, it starts jiggling. Is this a bad control unit or a bad motor? they are series 28 Kwikee steps.

  129. Ronny Delafosse on Sun, 30th Aug 2009 8:43 am
  130. I purchased a new set of kwikee series 32. I had the same steps on my MH before, so I am just replacing them. I have power to the steps, but the problems seams to be in the door switch. I don’t find how they are connected to the system. I would have thought it would work the way they were connected with the old step, but I try the red and brown wire with the door open or close and I get no power. I try with white and ground and get no power. To me the door switch would control this. Please give me some advise.

  131. Mike R. on Mon, 7th Sep 2009 3:12 pm
  132. Reinstalled Kwikee double step unit after making repair to damaged step brackets. Reconnected wiring the same as they were when working fine. The motor works as I can get the steps to extend by disconnecting the brown wire thats connected to a door switch lead wire on the left side of steps. When I reconnect the brown wire to the said door switch wire they will retract. Though all tests seem to work voltage wise except for door switch test.

  133. John London on Sat, 26th Sep 2009 10:20 am
  134. I have a 99 Itasca with double Kwikee steps, SN 207917

    The step functions normally, retract and go out smoothly. One issue that started last trip was then step fully retracts, the motor continues to run for about 5 seconds, clicking and clunking like it’s still trying to retract the step.

    Is there a switch that “tells” the motor it’s retracted so it stops, or is it part of the conrtol unit and there is something that makes contact to tell the motor to stop trying to retract the step?

    Any ideas?

    Thank you!

  135. Chris on Sat, 26th Sep 2009 4:08 pm
  136. Hi John,
    The circuit board is what stops the motor- it senses the current draw- so, if the motor doesn’t “stall”, it won’t shut off.
    It sounds like you have some partially stripped gears.

    –Chris

  137. Jerry M. on Tue, 6th Oct 2009 7:47 am
  138. Hi Chris
    Thanks for the info on this website. My Kwikee 32 series step motor (Ass’y Part # 909502) had a broken field magnet and a damaged armature causing sporatic hanging and blown fuses. The motor was no longer available. I used the info from your site TAD’s research for another motor assembly _
    “tad Reply: July 27th, 2009 at 10:19 pm – the plastic cushioning piece in the gear(attached to the motor) disintrgrated causing my steps to do the “shuffle” went ot oreilly auto parts..got a matching windo lift motor for a ‘87 to’92 lincoln continental”.
    I paid $59.99 plus tax to O’Reilly’s for their item # 42-36 (passenger side window motor). It was modified to fit the existing Kwikee gear case. I now have a quiet operating step.
    Thanks again for the help. Jerry

  139. Corey Niner on Mon, 25th Jan 2010 3:30 pm
  140. I’ve read through your site and don’t see the problem I’m having with my single step on a ’95 Georgie Boy. After sitting for a couple months, I got in to move the motor home and found the step would not retract. Put voltage directly to motor, nothing (standard so far). Pulled the motor apart, cleaned and lubed the steps, back together, put current to it, retracted perfectly, reversed current, extended perfectly. Plugged it into wires while fully extended (easier to access) and then closed the door… nothing. Opened the door, step extended out, closed the door, nothing, opened the door, nothing. Reversed the connection (opposite of what it was originally), closed the door, step retracted, opened the door… nothing. What the heck? I put a volt meter on it and when the door is opened, it sends negative current, when the door is closed it sends a split second of positive voltage and then stops… with load or no load, same thing. It has a magnetic switch but it seems like it’s clearly the control module, right? But can it be fixed or do I need to search for a new control module? Mine will be quite difficult to remove as the wires are quite well sealed thanks to undercoating. Thanks for any help you can provide.

  141. Jim Lowary on Sun, 31st Jan 2010 10:03 am
  142. I have a friend camped beside me who bumped his step when it was down broke the linkage arm. He checked the step it moves easy by hand, replaced the arm and it broke when he hooked up the wire from the ignition switch. The step worked ok before he hooked up the ingnition switch wire. He is going after a new linkage arm but is afraid he has a problem.

  143. Ray on Wed, 3rd Feb 2010 9:41 am
  144. Our dog chewed the wiring. I have replaced and or reconnected everything but the step is not working and is in the down position. The under step light is not coming on either. Could this have blown a fuse?

  145. Anonymous on Mon, 8th Feb 2010 5:55 pm
  146. Sounds like the fuse…we have two fuses in ours, one under the dash and the other on under the hood

  147. Phil on Mon, 8th Feb 2010 6:07 pm
  148. after replcing the step motor with a ford taurus window motor all was good for months…now stoped working again light comes on under step, relay clicks when operating the door, ground good, 12 volts at 4 pin connector on white and red yellow has voltage when key is on, but get no voltage on yellow or red to motor. Tested motor works fine without controler.

    So I guss I have tried everything and was wondering if I should just get a new controler my old one is orange with 9514 and after serching for hours looks like I found the replacement 909510003.

    any comments would be helpful

  149. Jeff Brazelton on Mon, 8th Feb 2010 7:33 pm
  150. I have double steps on my rig. The problem I am having is the steps won’t extend or retrack all the way automatically . They stop almost all way in or out and there is a grinding type noise when steps stop moving. I can pull or push ligthly on steps and they will go in or out the rest of the way but when movement has stopped there is still a grinding type noise. Help?????

  151. Darren on Mon, 8th Feb 2010 10:44 pm
  152. I put a new magnet and sensor in my door; it is working backwards now.When door is closed, steps extend out. When door is open,steps retract. Switched wires around, makes no differnce. Called Kwikee several times with NO return call. Please help if this has happened to you. Any suggestions??

  153. Phil on Tue, 9th Feb 2010 9:48 am
  154. The switch you got was the wrong one, if the one you got is “NO” (normally open) then you need to get a “NC” (normally closed) magnet switch

  155. Phil on Tue, 9th Feb 2010 9:51 am
  156. Take the linkage off the step from the motor to find if the step is binding, the gear is binding or the motor is binding

  157. Frank McCormack on Thu, 18th Feb 2010 7:56 pm
  158. Chris,
    I have a Jayco 35 GS (07) with Kwikee 3 step unit. My steps will not extend or retract by use of the on board power switch. With switch of, steps should stay out, on the should extend & retract with the opening and closing of the main door or screen door. However, they operate when I have key in ignition in the one position.
    So know the motor works, just not when I need it to.. (LOL).. Any suggestions?
    Frank

  159. jim bartley on Sun, 28th Feb 2010 2:20 am
  160. Chris , I have a `97 country coach with a bo kwikee series 42 step switch. with country coach out of business i don’t have any idea where to get a new switch. any ideas??

  161. John Blevins on Sat, 13th Mar 2010 3:51 pm
  162. I have a 1998 Nemar I bought used. Does anyone know where I can get a manual that shows the wiring diagrams and the exploded parts list to my steps?
    Thanks
    John

  163. Chris on Fri, 19th Mar 2010 8:42 pm
  164. Hi John,
    You should be able to find what you need at the Kwikee website.

  165. Chris on Fri, 19th Mar 2010 8:49 pm
  166. Hi Jim,
    Sorry for the late reply- 90% of the time those switches are a Kwikee item, and not provided by the coach builder.

  167. Gary on Mon, 22nd Mar 2010 9:45 pm
  168. I have a Kwikee 2 step on a Country Coach Motorhome. It’s a series 42 drawer type step. The small metal gear on the motor broke into two pieces. I and my dealer have tried to contact Kwikee about obtaining a new gear. We get a voice mail message and leave our message but no one has returned our calls. Is Kwikee still operating?

  169. Walter on Mon, 29th Mar 2010 3:00 pm
  170. Chris, got a 95 Kwikee 2 step on an A class, bought the vehicle used, steps didn’t work, removed motor found linkage bound and broken, at the steps. That’s because the steps where seized, had to pry the steps down jus to extend them. Repaired linkage and checked motor operation all good there, but when hooked up to the stairs, after oiling everything, will only extend or retract it slightly cuz the stairs are still binding. Removed the whole stair assembly from vehicle and tried to soak and lubricate all the pivot points and bearing shaft, still not smooth. It almost has like a flat spot to it, it is difficult to move no matter what position but once u give it a push or pull it will move, looks like the main shaft is where the trouble is coming from any rebuild kits or bearing fixes for this, cus i see the ends are all welded on the outside of the shafts, and input would be great thanx, and great info site!!

  171. Walter on Tue, 30th Mar 2010 6:25 pm
  172. Hey Chris, Walter again with that 95 2 step, after further investigating it is the bearing sleeve i guess u’d call it on the one end of the master shaft. The stair move freely which is only bout half an inch until that bearings sleeve’s little ear tab comes to end of the travel in it’s little notched out opening of the stair frame, from there is the shaft rotates hard on that end u can feel it. I guess other than just soakin it and workin it is there any repair kits for this or trick for freein that sleeve up, or has anyone else had trouble with these bearing sleeves before? Thanx for your time and in the previous message i meant to say any input would be great, sorry for the typo. Cheers.

  173. Chris on Tue, 30th Mar 2010 8:48 pm
  174. Hi Walter,
    I don’t know of any repair kits for that part- usually the whole “frame” is replaced. I would try just working it, maybe with something like B’laster, Kroil, or a home made solution of ATF and acetone (50/50).

  175. Larry on Thu, 1st Apr 2010 6:12 am
  176. Chris, On 7-14-09 you said you were coming up with a blog on the substitute parts for the nylon/plastic pieces in the Kwikee motor assembly. I could find no blog on that. I stepped on my Kwikee series 32 steps just before they locked and damaged the plastic blocks. Sure would like to replace them rather than the whole motor assembly. Thanks

  177. Larry on Thu, 1st Apr 2010 6:58 pm
  178. Addition to yesterdays post. I looked at the Kragen part#74410 that was mentioned in a 1-6-08 post. It would not work in my Kwikee #9550 motor assembly (32 series Kwikee step) installed in a ’91 Pace Arrow. Those parts are about 1/2 inch in diameter. I assume they must be for the 90952000 motor listed as a replacement for my motor. My motor assembly uses much larger pieces. I assume Kwikee must have been aquired by another company…No response using web address and customer service number on the web is no longer connected.

  179. john on Mon, 5th Apr 2010 3:59 am
  180. What causes the steps to extend when driving? I did close the screen door and rv door and locked both of the locks on the door before driving off.

  181. Chris on Mon, 5th Apr 2010 11:46 am
  182. That is usually a problem with the door switch- either the door is moving enough that the switch gets activated, or there is a loose connection in that circuit.

  183. Larry on Tue, 6th Apr 2010 6:04 am
  184. Well, I have egg on my face. After my previous post, I looked at Ebay ads for the plastic pieces, I concluded that my plastic pieces were not larger, but just badly distorted from 19 years of use. I went back to Kragens and purchased the “Help” part #74410 for $7.99 and installed them. They are listed on the package as .595″ diameter and .429″ height and fit snuggly in the motor assembly. It now works just fine. Sorry if anyone was misled by the previous posts. I also found that a friend had obtained a kit to repair his Ford Bronco window motor (same unit as the Kwikee unit) which was Ford part # DOAZ-62234A24B. This kit contains the large gear driven by the worm gear of the motor, the plastic pins, the gear driven by the plastic pins and grease to lubricate the assembly when the parts have been replaced. Ebay had a kit containing the same parts as the Ford kit, several sellers with the plastic pins and many different Ford window motor assemblies if your actual motor is bad. Another post indicated that Kwikee is now using a sealed motor..I have no knowledge of that motor as my motorhome is a ’91 Pace Arrow with a 32 series step. Any questions, Email me at [email protected]. Thanks for all of the help from folks that left previous posts.

  185. luke on Sun, 11th Apr 2010 7:59 pm
  186. i have a 1995 itasco suncruiser 37.5 ft tag axle motorhome with electric step . for some reason the actuator arm broke. Where can i purchase a arm for it in canada ? many thks. Oh it has 2 steps.

  187. JACK FREY on Fri, 16th Apr 2010 10:15 pm
  188. I have 1995 Itasca the auto step is just staying on can you point me in the wright derection to repair

  189. GERALD on Mon, 26th Apr 2010 6:04 pm
  190. kwikee step repair … Motor replacement There is a place called AM EQUIPTMENT MFG in jefferson,oregon that makes the new ones . the part number is 210-1009 RH they only charge $28.48 and ship it to you ups . Its the same one I had completly. The RV place here wanted to charge me $292 for this replacement. or else he look at the kit. I checked out the auto zone and nampa but theres is not the complete same. HECK OF A PRICE ISN’T IT.

  191. fred on Sat, 1st May 2010 1:41 am
  192. I bought a 89 dolphin. the step did not work so i took the push button switch (door switch) out and touched the two wires together and the step worked. after i put a new switch in. the step goes down when the door is closed and goes up when the door is open. can anyone help?

  193. Marv Meyers on Sat, 8th May 2010 12:12 am
  194. I have a 95 Bounder, and on our last trip out end of April 2010 our 2 step step broke. The linkage from the drive post to the outer curved linkage broke in two. Question : can this be welded successfully? It looks like a poruse mag casting .—Is this part available to order? On a loose leaflet in the owners manual is a picture of ” Linkage Assemblies” dated 2/93 The pict showes item 7b the curved part attached to a straight section which is attached to the shaft. The part between the shaft and the curved piece is the part that broke. What is the most cost effective way to fix this ? Await your response on my E Mail address above. Date : 5/7/2010

  195. Jim Sims on Tue, 11th May 2010 8:18 pm
  196. Have older model Class C 1979 Shasta. Have replaced step motor and control about four years ago. Unit not used often. I lubricate the steps and they operate intermittly. Would work in the drive motion but not static. Its a 24 inch single step with a 909513 control unit and motor # REP 8511. Checked wiring to no avail. Then I tapped on the motot with a small hammer and it works a couple of times then quits. System not binding. The motor appears to be a sealed unit. Any suggestions ?

  197. Bill on Tue, 1st Jun 2010 1:50 pm
  198. Thanks for the tip on that part #74410 from Kragens. It saved me 250.00 from RV shop. Put in those spacers and step is working great.

  199. carl breaux on Mon, 7th Jun 2010 9:25 pm
  200. can someone help me please. have 2002 gulf stream class a with single step. when door is open, step comes out. when door is closed, step goes in. when turn switch inside door is off, step still goes in. checked ground and is well grounded. what next to keep step out when parked. have to remove magnet to keep step out. could off/on switch gone bad?

  201. Bruce on Sun, 13th Jun 2010 12:52 am
  202. I just finished repairing the Kwikee electric steps on my 1991 Southwind using the information from other posters on this website. I have the 32 series (2 step) with the 9514 control (orange box). My step was stuck in the extended position while on a trip but I was able to remove the pin and manually retract the step and then tie it in the up position using a wire coat hanger. When I got home and examined the step I found a burnt relay in the control and the gear plugs in the electric motor were destroyed (motor would run but not turn the gears).

    I first tried to contact Kwikee but found that they no longer talk directly to customers, only repair facilities and dealers. I then contacted two local dealers and both stated that I needed to replace both the control and the motor at a material cost of $300 (:this was for a Kwikee upgrade kit) and $150 labor or I could replace the entire step unit for around $500 and $100 labor. Both dealers said that both my control and motor were too old for repair or replacement.

    I did a search on the Internet and found this website. Using the info from this website, I ordered a replacement control kit (909510003) from AnyRVParts on Ebay for $95 and bought replacement Ford WIndow Regulator Gear Plugs for $9 from Autozone. I rebuilt the electric motor and installed the new control and replaced the door switch with a normal open magnetic switch which was included in the kit. Total time required was about 16 hours.

    Thanks for maintaining this website and sharing this info with us!!! You saved me a lot of money!!

  203. Jerry Sievers on Sun, 27th Jun 2010 6:58 pm
  204. Most of the Kwikee Step problems I read about here are worm-gear, linkage, or electrical related. My problem with a Kwikee 28 Series Single Step model is what appears to be a flawed gear. The larger 4-inch gear in the gear case loses chips from its teeth which causes the step to jam and freeze usually in the down position. Each time this happens (4 times at about 6-month intervals) I disassemble, clean, regrease and adjust the gear position to ensure only undamaged teeth are in contact with the smaller motor drive gear (only about a third of the 4-inch gear is used in the in-and-out operation of the step). I’ve also turned the gear over to use as many undamaged sections as possible and there are no longer any undamaged sections available. All other functions of the step’s operation work normally. Camping World attempted to order the gear or the gear case and linkage but Kwikee told them these are no longer available separately and that I would have to order a motor, gear box, linkage kit for $310 to solve my problem. Purchase of a new Series 28 step would cost me $700 they told me. I see prices for the 28 Series step from $289 to $310 on the Net but haven’t found a source for the gear or gear case and linkage kit.

    Please contact me at [email protected] if anyone has had a similar problem to mine and found a source for a 28 Series gear case and linkage.

  205. Jerry Sievers on Tue, 6th Jul 2010 5:31 pm
  206. Reference my June 27, 2010, post. I was successful in finding a gear case and linkage kit for my Series 28 Kwikee step at http://www.pplmotorhomes.com for $78.00. It arrived in only 4 days. A minor adjustment was necessary, however, the 3 motor anchoring bolts had to be replaced and 3 holes in the motor casting had to be enlarged to 15/64″. When I mounted it on the step and completed the electrical and linkage connections it worked like a charm.

    I want to thank anyone who took their time researching my problem. And hope the above information helps anyone with a similar problem.

  207. Ed on Thu, 15th Jul 2010 3:56 am
  208. Have a 1997 Pace Arrow with Kwikee Series 32 step. My step has been out for a while and now won’t retract. If I reverse the wires (red and yellow) from the controller to the step motor it retracts. I then need to reverse the wires again to get the step to go out. Am I having a controller problem and it’s not reversing the polarity? Can someone help me out?

  209. kathy on Fri, 16th Jul 2010 6:22 pm
  210. our kwikee electric one step upon retracting makes a clicking/clunking noise for approx 5 seconds…then stops….it has been properly lubed….any ideas on fixes for this issue? is there an external limit switch or is it all internal? thank you!!!

  211. Brad on Fri, 23rd Jul 2010 8:24 pm
  212. Had to repair the support for My Kwikee (series 32).
    After replacing, everything works fine accept that on extention the motor continues to run. On extention the control arm is agains to gear housing.
    It shuts off fine on retraction.
    Is this a problem with the controler? or wiring? or in the gearbox?

    HELP out of MONEY
    Thank You!!!!

  213. Brad on Sun, 25th Jul 2010 1:48 pm
  214. I guess Chris is busy, so for you that are interested. I found the problem.
    At full extention before the step reaches the adjustable stops the step stops extending but the motor keeps trying to open. I believe that the large plastic gear in the gear box has a broken tooth at the point of full extention and is unable to the limit switch to take effect. So I adjusted the stops to stop the extention before the end of its travel. This enabled the pressure to the limit switch to be reached and turned the motor off, as it should be.
    The step is working properly now, but I need to open the gear box and see if the gear can moved to a different position so the broken gear is no longer a concern.
    Hope this helps some one.
    [email protected]

  215. Art on Fri, 30th Jul 2010 10:05 pm
  216. Hi Guys

    I have lippert LCI steps, motor works and it appears the controller is dead though not sure, LCI wants about $300 for just the controller, I read thru the posts and see a Kwikee controller may work, I would rather buy Kwikee than LCI, does anyone know for sure?

    Also would the door switch be the problem? how can I tell?

    Thanks for the help.

  217. Bob on Sat, 4th Sep 2010 12:10 am
  218. I have a series 32 kwikee double step. When it retracts, it will stop about 2 inches out from the coach. To reopen the steps, I have to lift them up so they are fully retracted and then they will extend again. The dealer said the gears were sloppy and I needed to replace the motor and gear for $500 or the entire step for $600. I’m thinking of ordering a new gear in hopes that will solve my problem. Any ideas would really be appreciated.

  219. greg on Mon, 6th Sep 2010 6:31 pm
  220. i have series 32 kwikee electric step . step is stuck extended . i tested for power and got power to the controller when switch was off, but none when switch is on. also no power leaving controller? help

  221. Kwikee repair, part 2 : Rx4RV on Mon, 25th Oct 2010 6:13 pm
  222. [...] my last post about Kwikee steps,I told about a repair kit for Kwikee step motors, that has since been discontinued. But… all [...]

  223. Chester on Fri, 29th Oct 2010 9:07 pm
  224. I just ordered a replacement motor from AM Equipment…

    They are the OEM for the motor that Kwikee Step uses!

    I pulled off my motor, and even though the label was gone, there was an AM imprint in the plastic housing. AM Equipment helped me determine the motor (a 214), and sold me a new one for $28!

  225. Bobby Simpson on Tue, 9th Nov 2010 5:49 pm
  226. The linkage on my series 32 double step broke and I got a kit to replace it (909534) which appears to be correct. I Installed the new parts, but cannot get linkage clevis back. It appears that the linkage travels too far for holes to align. Did I miss something on removal. Is there an index alignment or something that limits the motor? I have struggled with this for a time and it simply does not want to align. Thanks

  227. Chris on Wed, 10th Nov 2010 9:24 pm
  228. Hi Bobby,
    You need to move the linkage to the middle- the easiest way is to disconnect the 4 way plug, close the door (if the steps are in the open position- otherwise open the door), plug the plug back in (being careful, because the motor will move the linkage), and unplug it when it is about half way.
    When the linkage broke, it went a bit beyond where it will line up easily. The only limits on the motor are a high current draw when it hits the end stops.

    Hope this makes sense!

    –Chris

  229. Mark on Fri, 19th Nov 2010 9:33 pm
  230. Kwikee series 42 on a 97 Country Coach. The extension arm is hyperextending, and locking up the steps so they do not retract, unless a force is applied to the swing arm as the door is closed. The manual shows a “steel plate”, which presumably stops the arm from passing the “six o’clock” postion. Mine is missing, although the holes in the frame are there. No one has this part. Does anyone know the specs for this steel plate, size, thickness, etc, so i can have one made?

  231. Chris on Fri, 19th Nov 2010 10:03 pm
  232. Hi Mark,
    That is an odd one- I’ve never dealt with that style Kwikee, but it looks like the plate would be fairly non-critical size wise. Is it covering a hole that the end of the arm can pass through, or would it simply add a bit of thickness (like a shim) to the step frame?
    I would be tempted to experiment with a plate and add some washers as shims behind it as needed.

    Have you tried adjusting the end stops? (though I see the instructions say “Be sure that the motor assembly linkage rests against the steel plate”

    –Chris

  233. William Poole on Sun, 12th Dec 2010 12:34 am
  234. I have a 2003 Georgetown Forrest River 346. KwiKee steps # 902508000. The problem i have the steps will not retrack compley. I unplug the 4 wire conector and 3 wires check 12 volts. The Yellow wire on has 6 volts. I dont think a new controler will help till i get the yellow wire to get 12 volts. I appricate any help i can get
    Thanks
    William Poole 251-649-2155

  235. Gary on Fri, 17th Dec 2010 8:18 pm
  236. I have a 1992 Bounder with the Series 32 double step and it has the Orange controller box with 9514 on it. The step would start to come down and then act confused moving in and out in small increments. I pulled everything apart and everything looked good except that the blue pieces in the motor had disintegrated. So I purchased and installed a complete new step which looks identical to the old one. It came with a new Male 4 way plug/wires and I soldered this into the chassis wiring. (The 4 colored Wires match up with the old color wise) I cleaned up the ground connections to be sure that I had a good contact.
    So with the door Switch ON— the step will open but not retract. With the door switch OFF the steps will open and close but reversed. Door open, step closed and Door closed, Step open. Does it sound like I need to change out the Magnet switch or ??? I have a appointment at Camping world Monday morning but I would like to avoid this trip if possible. Gary

  237. Chris on Fri, 17th Dec 2010 9:11 pm
  238. Hi Gary,
    You do need to simply change the door switch. The old switches were “normally closed” switches (closing the door would let the magnet open the switch), and the new models use “normally open” switches (closing the door will close the switch).

  239. Gary on Fri, 17th Dec 2010 10:08 pm
  240. You are referring to the Door switch and not the Magnetic switch—Correct?

  241. Chris on Sun, 19th Dec 2010 9:30 pm
  242. Sorry- I did mean the magnetic switch, not the Step on and Off switch.

    –Chris

  243. Mike on Wed, 19th Jan 2011 2:23 am
  244. I’m on the road far away from home, kwikee thriple stapes 2003 model opens and closes on the road with engine raning and transmiton in gear, chek doors, 4 way switch and magnet switch works ok… Looking for advise.Thanks.

  245. Gary on Sat, 22nd Jan 2011 8:29 pm
  246. OK, i did switch out the door magnets and the door does work properly, Door closed, step goes in—Door open, step comes out. My latest problem is that the step works with the power switch off and doesn’t work with the switch and Light on. This makes no sense to me.

    With the ignition on, the step works with the switch at the door either on or off— makes sense.

    Gary

  247. Chris on Tue, 25th Jan 2011 7:50 pm
  248. Hi Gary-
    Sorry for the delay- I see Kwikee has changed what the power switch is called- now it is the “over-ride switch”.
    A cut and paste from a Kwikee document-

    Normal operation is considered the ‘default mode.’ The step can also be put in ‘override
    mode’ by turning ‘on’ the override switch (called ‘power switch’ on pre-9510 Controls.)
    Override Mode
    Override Mode is activiated by turning the Override Switch ‘ON.’
    This causes the step to extend and stay extended the first time the
    door is opened after the switch is turned ‘on.’
    Override switch ON Activates Override Mode until switch is
    turned ‘off’ or ignition is sensed.
    Override switch OFF Cancels Override Mode and returns system
    to Default Mode (normal operation.)
    Ignition sensed Cancels Override Mode and returns the system
    to Default Mode (normal operation.)
    During Default Mode
    Step follows door Door closed/step retracted.
    Door open/step extended.
    Understep light follows step Step retracted/light ‘off.’
    Step extended/light ‘on.’
    Step extended and door left open,
    understep light goes ‘off’ after 5 minutes
    During Override Mode
    Door open Step extended.
    Door closed Step extended.
    Understep light follows door Door closed/understep light ‘off.’
    Door open/understep light ‘on’ and
    stays ‘on’ even after 5 minutes while in
    override mode.

  249. Gary on Fri, 28th Jan 2011 10:00 am
  250. So with the Override switch on (amber light is lit next to the switch), the Step does not work.

    When I shut the Override switch off, (Default mode) the step works like its supose to but moves whenever the door is either closed or opened. I would think that the step should move when the light is on and not off.

    The Override switch is the same one that I had with the first step. The new step came with a new override switch but it is only a two post switch and no post for the amber light to be hooked up.

    I’ll play with it some more and keep ya posted—Gary

  251. gloria dewolf on Tue, 8th Feb 2011 3:09 am
  252. Our step on our RV is working backwards. when door is opened step goes up, when door iis closed step goes down. any suggestion on how to fix

  253. Judy on Mon, 7th Mar 2011 8:22 pm
  254. My dad has a 92 Pace Arrow with Kwikee two step. He replaced the motor and now thinks he needs to replace the control box 9514. It is making a clicking sound and the light keeps clicking on and off under the step. The clicking seems to come out of the orange control box. Would he need to replace the control box and where do you get the replacement. The gears appear to be good in the gear box.

  255. Keith on Thu, 14th Apr 2011 4:05 am
  256. I have a 92 Southwind with Kwikee 32 series double step. My motor works and steps move freely. The issue is once the steps are deployed and reach full extension the motor continues to turn and there is a clicking noise coming from within the motor/gear assembly. I believe the small gear coming out of the motor stops turning but the motor itself is running. The heavy load on the motor should be causing excessive current draw and should kill power to motor so it will stop running. Apparently this is not happening. Control unit issue? Something within the motor? What components does this unit contain and what does each one do? By the way, all teeth on all gears are in great shape.

  257. Paul H on Thu, 12th May 2011 8:25 pm
  258. We have a 2002 Southwind with a kwikee series 32 double step, we bought this used and with a bent step it goes up and down as it should, but will not retract all the way on it’s own, it will with a little inward pressure applied,
    But unfortunatly you can’t do that from the inside. The steps are still bent so I want to replace the Frame ,but don’t want to replace the frame only to find it will not go up any further then the bent ones and end up needing other parts ( Motor or gears) The gears sound ok, no grinding or binding should I just buy the complete new step with motor and gear all attached and I have heard that Kwikee changed some things on the newer models any help would be great

  259. joe on Wed, 18th May 2011 2:47 am
  260. i have a 93 thor pinnacle chevy chassis my step comes out and works fine except after it comes out the motor just keeps running like it wonts to keep coming out the same happens when it goes up and wont stop unless i kick it in a couple of times.

  261. Todd W on Sun, 26th Jun 2011 5:46 am
  262. I have a motorhome with a Kwikee Series 28 step on it. The linkage recently broke on it. I have the Owners Manual #860 which has a parts break down for the step in it. There is a linkage kit listed in the manual, its part number 9522 & is said to fit the series 28 step which has a 9501 motor. The kit contains the 9533 linkage assembly, 9017 clevis pin, 9018 hair pin and the 9045 bearing. No where on the internet or on the Kwikee website can I find these part numbers or any cross reference for a new part number, any ideas?

  263. Chris on Wed, 20th Jul 2011 4:36 pm
  264. Sorry for the late reply- Kwikee part number 9533 should be the proper replacvement if the linkage is straight. If it is curved, it will be part number 9534. Here is 9533:

    Kwikee Linkage

  265. George Oklahoma on Fri, 22nd Jul 2011 6:33 pm
  266. The 3 plastic things in the gear housing were shattered. I just replaced them with 3 — 1/4 20 nuts. perfect fit and will never shatter. The plastic things I think work as a shear pin, but my fix will never break. If the big plastic gear breaks, Napa Auto has them for $17.00.. Keep the steps well lubed and not bent. Cheap and permanent fix… A little Okie engineering in action..

  267. George Oklahoma on Fri, 22nd Jul 2011 6:40 pm
  268. Under the step is the 2 wires going to the motor- Just reverse them . Be sure to turn off all power first.. Were talking DC voltage and reversing the motor leads will reverese polarity. be sure to tape up leads from weather and tape wires from rubbing.. Easy fix..

  269. Ray Morris on Tue, 26th Jul 2011 5:13 pm
  270. I have a 1990 bounder it has a green controller.Steps will not come down so removed and jumped across wires with jumper and it works back and forth just on motor.I would think the controller is bad but not sure does anyone have a way to unplug wiring harness and check thru the green controller 4 wire harness

  271. Sean Fulton on Fri, 5th Aug 2011 8:56 pm
  272. I have a two-step Kwikee step set that works pretty well except that I stand on the top step, it starts to retract. It doesn’t do that when my small children step on the steps, just larger adults.

    It does not do that if the override is engaged (ie, set so that it only comes up when the engine starts not when the door moves).

    Any idea what the problem could be?

  273. Chris on Thu, 11th Aug 2011 8:14 pm
  274. Hi Sean,
    That sounds like a door switch problem, or more precisely, a problem with the door switch circuit. On newer units with the black door switch the circuit is grounded to close the step, so I would look for a pinched wire.

    — Chris

  275. Bob on Fri, 12th Aug 2011 5:10 pm
  276. Reply #134. Do you have the NAPA Auto part number for this 4″ gear? I called two (2) local NAPA dealers and they couldn’t help me but said a part number would help.

    Bob

  277. joe ivey on Sat, 13th Aug 2011 6:02 am
  278. I have a 95 southwind with a kwikee step– the control number is 909513–everything works fine, but with the door shut and the switch on–there is a drain on the battery–with the door open and the switch on the lite stays on and there is the drain again–turn the switch off and theres no drain–so I can’t leave the switch on–is that a control module problem???

  279. gbogart on Sun, 14th Aug 2011 1:33 am
  280. try using 3 hex(1/4 inch) nuts to substitute for the plastic pieces

  281. Bill on Fri, 19th Aug 2011 3:08 pm
  282. My 2006 Tioga has a kwikee double step not sure of the model. it gets jammed in the up position when I pry them open and beat the pin out the motor activates and works fine I put it back together it’s fine then a week later same problem. any ideas?

  283. John on Sat, 20th Aug 2011 3:29 pm
  284. I have a 1994 Pace Arrow with a Kwikee two step owners manual # 860, its been working fine but yesterday I came out the door as the step was going down and steped on it before it was completely extended. now the motor won’t shut off in either the retract or extended mode, it also does not go all the way up or down. any ideas?
    Thanks John

  285. Norm Reid on Tue, 30th Aug 2011 10:29 am
  286. I have a 1996 class A sunsport by Gulfstrem and have lost the complete linkage and plate that attaches to motorhome underneath for my single step.Anyone know where i can find new or used one. Kwikee says i must replace the step.I still have the stepmotor

  287. Paul Batchelder on Wed, 31st Aug 2011 12:02 am
  288. What is the part number for NAPA gear?

  289. Chris on Mon, 5th Sep 2011 7:58 pm
  290. I haven’t found the large gear yet.

  291. Paul Batchelder on Sun, 11th Sep 2011 8:35 pm
  292. I found and bought the gear at NAPA and the part number is – 655-1502 and the description is WINDOW REGULATOR GEAR the unit price is $26.49. (It was designed for FORD)
    I installed it into the motor housing and and then into my RV and it was a success.
    I did find however that the 3 drive plugs were the part that had failed, not the gear.

  293. Chris on Fri, 16th Sep 2011 4:54 pm
  294. Thanks Paul…

  295. Ron Howes on Tue, 25th Oct 2011 4:25 am
  296. I have a 1993 Fleetwood Flair with a single step that works now and then when it wants to. Fortunately, it is now in a closed position. I bought the special can of Kwikee grease and lubed all the spots recommended, no loose wires I can see, I’m wondering if that “magnetic switch” is bad. How do I test it?

  297. Chris on Tue, 25th Oct 2011 9:39 am
  298. The magnetic switch is hooked to ground- either grounded to open, or grounded to close (they changed it). If it is black, it’s a newer one, and just unhooking it should open the step (unless there is a short).

  299. Pierre on Tue, 25th Oct 2011 7:34 pm
  300. I have a 2006 Allegro Bay that uses KwiKee steps # 902508000. Yesterday when the steps retracted the lever bound up and pulled the bolt at the end of the arm on the end away from the step from what I would call a curved plate with gear teeth half way around. I can’t find what series steps this part number is. There are three steps and comes close to being a type 23 but none of the drawings I can find look like what I have.

  301. Cindy Adams on Tue, 1st Nov 2011 8:30 pm
  302. I have a 1978 Foretravel FTX with series 23 double steps. We replaced the aft step motor because it had bound up and shorted out. The new motor was a window lift motor for a 1977 Cadillac Eldorado. This motor worked good for a few times then it became bound up. When testing the motors we found that the fore motor turns off a few seconds before the aft motor, we assumed that this caused the binding. What tells the motors to shut off when the step is fully retracted or extended. I have read on this forum that you should clean the connections at the controller and lube the step assembly which we have not done yet and I’m sure the previous owner did not do. What else should we try?

  303. Chris on Thu, 3rd Nov 2011 9:05 pm
  304. Wow- that is an old model! I cannot say for certain, but the newer models sense the current draw of the motor-when the motor stalls, the current draw goes up and it shuts off.
    Cleaning connections and lubricating the mechanism will certainly help,and would be the first step (no pun…)

    -Chris

  305. Rob Wallace on Thu, 22nd Dec 2011 12:44 am
  306. Appreciate all the information Rv’ers have contributed, and your replies Chris. I have a second broken curved muck metal linkage in three years and am wondering what I am missing. The steps move freely when disconnected from the clevis pin. Any ideas? I tried getting a previous linkage rewelded using a alloy welding stick. It worked for about two weeks then broke again. Both me and the wife are light weight people, so I cant put it down to to much Christmas cheer.

  307. Les Lane on Fri, 30th Dec 2011 11:15 pm
  308. I have a 1990 Fleetwood Limited with the type 32 Kwikee steps. My problem is strange in that the steps work OK but wil open or close on their own at any time. I was working on my car next to my RV and the steps extended with nobody else around or in it. Now it does it about 3 or 4 times a day. It doesn’t make any difference if the switch by the door is on or off, it will retract or extend at any time it chooses. Sometimes it only goes out or in about half way and changes direction. I am beginning to think it is possessed or haunted!! Any ideas as to what is triggering the darned thing?

  309. Rob Wallace on Fri, 30th Dec 2011 11:59 pm
  310. Hi Les. I have a 1993 Vectra. It sounds to me like your steps switch that is located in the door post is either dirty or out of adjustment. Over the last twenty years a lot of road dust and grime will have found its way into the switch compartment and will be fouling the contacts. I am going to try and include a photo of my door switch exploded so you can see how it works. Mine was working intermittently and after cleaning the contacts it has worked 100%. You say that the steps get half way out then retract, that sounds very much like a partial and or intermittent contact with in the door switch. Its only a five minute job to pull out. Make sure you have the circuit breaker disconnected before you work on it. Sorry just realised I cant paste a picture into this reply… Good luck and regards Rob from New Zealand.

  311. Les Lane on Sat, 31st Dec 2011 4:13 pm
  312. Hi!
    Thanks for the reply. I had just replaced the magnetic switch in the door post and it didn’t change anything. I then bypassed the switch and manually connected the wires together and it still does the intermittent movement, no matter if the rocker switch is on or off. I am now thinking that there is something haywire in the dashmounted switch that operates the steps also when you start the engine. That will be today’s task.
    Les Lane

  313. Rob Wallace on Sat, 31st Dec 2011 9:38 pm
  314. Yes, you are on the right track checking the source of the override power supply from the ignition key. According to the Kwikee notes, there should be No voltage on that wire that finds its way underneath the RV and into the four pin socket plug on the steps themselves. That’s the yellow wire on that plug underneath the steps. When the ignition is switched on, 12v+ comes down that wire and activates the steps to withdraw, as a safety feature.

    I’m sure you already know this, but be careful if your lying underneath there and they operate suddenly. It happened to me and I only just rolled away in time, preventing injury.

    If you come up against a brick wall looking for the source of the random 12v+ on the ignition wire, it might be worth ‘cutting the yellow wire’ just before it goes into the control unit. If the steps stop working erratically on there own, you know the source of the stray 12v+ is in that wire from the ignition switch somewhere?. If the steps continue to operate erratically, the only other source for the phantom voltage is in the control unit itself under the steps. Good Luck with the detective work…

  315. Les Lane on Mon, 2nd Jan 2012 11:59 pm
  316. Well, I spent the entire day chasing gremlins!! I am now convinced that it is the control unit. So far I have replaced the electric motor, the magnetic switch, the rocker on/off switch at the entry and soldered every crimped connection in the harness and insulated them with shrink tubing, and it still will extract the steps whenever it gets the urge to do it. I see there is a company in Pennsylvania that rebuilds the Kwikee control units for $75 with a 1 year warranty, which is all you get with a new one. Anyone ever heard of them or used them. The name of the company is Flight Systems, Inc. You can check them out on their website at: http://www.flightsystems.com if you are interested. I am going to call them tomorrow and see what their game is.

  317. Chris on Tue, 3rd Jan 2012 1:29 pm
  318. Hi Les,
    About the only thing I can add is to make certain there are no pinched wires between the magnetic switch and the controller. It is fairy common to get a short in this wire, which will cause the symptoms you describe.

    As to Flight Systems- they are a top notch company ! Both their rebuilt and new products are among the best, as are their people.

    –Chris

  319. Ryan on Thu, 5th Jan 2012 3:34 pm
  320. Now that Kwikee has changed the control brain this is causing a lot of people to beat their head up against the wall trying to figure out why the step is not working right. The answer… There is something that they are leaving out it’s called a Reverse Polarity Harness. You can find it on http://www.RvpDirect.com. Some have questioned why you can’t just cut the wires and reverse them your self… Well the answer to that is because the control brain works off of the correct ohms. If it is slightly off it will not work, leaving you only one option and that is to purchase the reverse polarity harness. I hope this helps!
    ~ Ryan

  321. Les Lane on Mon, 9th Jan 2012 10:40 pm
  322. I found Flight Systems, Inc. in Pennsylvania on the web and called them, made arrangements to have my controller rebuilt and shipped it off to them. I got it back this morning and installed it and now everything works great. Hats off to the guys back there for a great job and quick turnaround. They only charged me $75 to rebuild it, so I am very pleased and ready for the road again.

  323. James on Sat, 14th Jan 2012 8:02 pm
  324. I am having problems with my 88 PaceArrow steps they will not work in either directions. The button that lights up on the dash is not lighting up as normal. When I first purchased the RV it did the same thing and the previous owner came over when I was at work and in 10 min of arriving he calls and says it was a dirty contact. I need some help does anyone know what contact he would have pulled and cleaned. Oh, it also controls the switch for the remote start for the on-board generator. They sit side by side on the dash.

  325. James on Sat, 14th Jan 2012 8:56 pm
  326. I am having problems with my 88 PaceArrow steps they will not work in either directions. The button that lights up on the dash is not lighting up as normal. When I first purchased the RV it did the same thing and the previous owner came over when I was at work and in 10 min of arriving he calls and says it was a dirty contact. I need some help does anyone know what contact he would have pulled and cleaned. Oh, it also controls the switch for the remote start for the on-board generator. They sit side by side on the dash.

  327. Rob Wallace on Sun, 15th Jan 2012 10:50 am
  328. Hi James. I don’t see your link between the Genset and the steps? The previous owners words… “Dirty Contact”… “10 Mins” all suggest that he removed the door switch and cleaned the contacts. No disrespect, but a 88 model RV is going to have a bit of dust and dirt inside the door frame and some of that will have got inside the door switch. Its only two screws to remove and shorting out the two contacts on the switch should bypass the switch temporally and cause the steps to operate if that’s the cause of the faulty. I’m assuming you have checked the fuses that operate the steps initially. This particular web page and its 141 entries is the most comprehensive list of faults and remedies I have seen any where on the net for Kwikee steps. You may like to take the 15 mins or so to read them from top to bottom. You’ll be an expert on kwikee step repairs once you have completed this simple apprenticeship. Good luck…

  329. chris fowler on Thu, 19th Jan 2012 7:07 pm
  330. I have a LCI step control module it has a black wire that is hot what dose it go too? And why won’t the step stay out when the switch is off?

    any help would be great thanks
    chris

  331. Chris on Thu, 19th Jan 2012 11:50 pm
  332. I believe that should be to an under step light- it should go on and off with the door opening and closing, plus there should be a purple wire which is an input for porch light, which will also switch the under step light.

  333. chris fowler on Fri, 20th Jan 2012 12:40 am
  334. what i figured but why won’t my step stay out when I shut it off in the out position?

  335. Charles on Wed, 1st Feb 2012 3:24 am
  336. I bought a replacement motor for My kwi triple step from Napa #655-1395
    by Balkamp. When I check the motor out before installing it I found out the gears turn the oppsite way than the old motor does.. This was done by just hooking up the motors one after the other and taking note the way each motor gears turn by opening and closeing the door with override switch on. How can I reverse the way the gears turn on the new motor?

  337. Chris on Wed, 1st Feb 2012 9:38 pm
  338. I would simply reverse the wires.

  339. Ralph Whitehead on Wed, 29th Feb 2012 8:17 pm
  340. I have double SCS/Frigette steps (now Lippert?) on 2007 Holiday Rambler. The steps binded in the open position so took off parts, lubricated and steps now work. Only problem is they don’t lock in place when open, there is a bit of give. Any suggestions.

  341. Chris on Thu, 1st Mar 2012 2:18 pm
  342. Hi Ralph,
    From the service manual (these are now built by Lippert):

    How to adjust cams.
    It is not recommended that the tightness of the step be adjusted in the field. Some minor movement of the step is considered normal.
    Excessive movement could be an indication of a more serious prob-lem and the bottom cover should be removed and a thorough visual inspection
    should be made before any attempt is made to repair the problem by adjusting the cams. The cams are located on the inside of each side plate.
    Should it be deemed desirable to adjust the cams, they can be adjusted by loosening the nut on the outside of the side plate, and rotating the cam
    and bolt so that they bear more heavily against the step arm. Care should be taken so that both cams are adjusted approximately the same
    amount. After adjust-ment, the steps should be operated several times to insure that they are still locking over center. This can be determined by
    watching the steps as they complete their deployment. If the steps are locking over center, they will deploy fully and then retract approximately 1/8”
    as they lock in place.

  343. Joe K. on Sat, 7th Apr 2012 12:13 am
  344. I have a Kwikee #888 double step that is actually pulling a slight amperage and thus drains the house battery if I don’t pull the fuse over extended down time. I pulled the 30A blade fuse and used an old Simpson 260 meter on the 500 ma scale and it just pulses pegging the meter @ once a second..
    Other than this the step works OK.. looking at the manual I did not see any reference to any electrical / mechanical adjustment that could be my issue. I saw something that the control box reads motor amperage I would surmise to sense end of rotation.

  345. Dick Green on Sun, 8th Apr 2012 1:28 pm
  346. I ha have a 3 step Kwikee series 25, it will not retract under coach. If I help it with force it will retract. Tried to find a motor to replace, Kwikee does not make the series 25. Can I use another motor, and will wiring be OK?

    Thanks

  347. Richard Ruff on Wed, 25th Apr 2012 3:41 am
  348. Where can I get a 909513 controller for a 32seriers kwikee step and how much . Thanks. Dick Ruff

  349. Joe Smith on Sun, 6th May 2012 11:47 pm
  350. My Kwikee steps on a 91 HR Imperial will extend and retract continuously when my coach key is on or the house power is active. Controller 9513. Motor or controller?
    Can’t tell from the comments so far. Help is appreciated before I spend money on product or service I don”t need.
    Joe

  351. Chris on Wed, 9th May 2012 8:15 pm
  352. Do you mean it chatters, and doesn’t shut off? I would start with connections- both the ground and the 4 way connector attached to the controller. These are very trouble prone. Make sure the step is getting good power (a bad connection can keep the motor from drawing enough current to shut off).

  353. Jim on Fri, 25th May 2012 4:40 pm
  354. Replacement motor from Auto Zone – Gear case is now plastic with inside totally different. doesn’t seem to have enough power to lift steps like before. Steps move easily no bind. Make in Korea for replacement Ford Taurus.

  355. Doug on Thu, 7th Jun 2012 6:37 pm
  356. Series 32 Kwikee step suddenly stopped working the other day. I climbed under with my multi-tester and got 12V at the 4-way when I was supposed to 0V when I was supposed to. Made a jumper(s) to test the motor and also worked fine. Checked the ground on the controller and everything looked good – disassembled and reassembled – same result. No sounds come from the step or motor – just appears dead. I am thinking it is the controller, but I read above to check the magnetic switch. Do I just take it apart and connect the wires all together? Is there a way to test the controller. $$$ part. Thanks

    1999 Pace Arrow

  357. Doug on Thu, 7th Jun 2012 7:18 pm
  358. follow up to earlier post:

    The light under the step works – the wire comes from the controller. The controller model number is 909513. It appears to be filled with epoxy. I appreciate your help.

  359. Chris on Thu, 7th Jun 2012 8:56 pm
  360. That doesn’t sound good- if the step isn’t bound, and the under step light is going on and off with the door, it almost has to be the controller. The door switch lead is just connected to ground to test.

  361. Doug on Fri, 8th Jun 2012 2:24 pm
  362. Thank you Chris

  363. John on Sun, 10th Jun 2012 8:11 pm
  364. I just tried to replace the step switch on a 2011 Coachmen. Now the step works backwards, deploying when the door is closed instead of opened. Both switches were black but the wires seem to come out of opposite end and had to be mounted upside down. Is it possible the old switch was normally closed? Will I need to go with one of the older white ones?

  365. John on Tue, 12th Jun 2012 12:21 am
  366. Update: I suspect my Coachmen uses a SP-165041 part, called a Coach step door switch. Ordered one yesterday online. It looks like the right part unlike the very common 905323 part number which seems to be the opposite of what I need.

  367. Harry on Tue, 12th Jun 2012 6:41 pm
  368. Looking for a control unit for a kwikee steps system. It says 909513 on it. I cant seem to find a replacement.
    Where can i get one

  369. Roger on Sat, 14th Jul 2012 5:57 pm
  370. I have single step kwikkee that says 2003 on step and serial number 909506000 on it. The connector to the motor is bad so I’m trying to find a new wiring connector. I did fing the motor for a 1986 to 1995 taurus left front window motor and hoping that wiil work because it has pigtail on it that I can splice into. I’m just wondering if anyone has had this problem.

  371. Mike on Sun, 15th Jul 2012 7:08 pm
  372. I have a 32′ 2001 HR Ambassador on a Roadmaster chassis. The Kwikee series 34 steps just quit working. They are in the extended position and will not retract when the motor is started or when the door is closed and the internal switch is set to extend/retract with the door opening.

    You can hear the motor “try” to retract but then just stops.

    How would you trouble shoot this problem? Is it a stepper motor issue?, a grear box issue or a controller issue? or what?

    Any help would be appreciated.

    I am going to try to fab a Kwikee 4 way pig tail (#909306000) but have not id the connector at my Radio Shack or autoparts store. Has anybody done this and was it helpful in figuring out the problem?

    Thanks
    Mike

  373. Charles Cass on Thu, 19th Jul 2012 2:51 pm
  374. I have a 2 step Kwikee step, it deploys properly but when it finishes retracting it makes a ratching sound like it wants to continue to retract, is the problem with my control box. thanks

  375. Chris on Wed, 25th Jul 2012 4:43 pm
  376. While this could be the control box, I would start with the connections, both ground and the 4 wire power connector. The older ones were fairly failure prone, though they new Packard style are pretty good. They are well sealed against the elements.
    It could also be aa mechanical problem, either the plastic gear or the large cast gear in the gear box.

  377. Carol on Mon, 30th Jul 2012 1:56 am
  378. I have a single kwikee electric step. It is not working correctly. I went under and disconnected the motor as it seemed to want to move the step but the step was resisting movement. The motor appears to go thru all the motions. The step seems to be stuck, now that it is disconnected from the motor shouldn’t it move freely? I am wondering if it is rusted….any ideas would be appreciated. If it sounds like I just need the frame any ideas where to get just the frame.
    Thanks

  379. Edgar on Sun, 19th Aug 2012 3:54 am
  380. I have a 2 step kwikee 909513 controler, and it went bad what other controler numbers will take its place. Ed

  381. Ed on Thu, 6th Sep 2012 11:59 pm
  382. I was having finding the proper step motor till stoped at my local NAPA auto parts and a cadie left door glas moter is a match in all ways Works Great 1/10 the cost than from the RV dealers and local supply too. send me an Email and I will give you the #ers or I can provide the correct one you may need.

  383. john on Sat, 29th Sep 2012 2:21 pm
  384. Series 25 steps – large gear has rounded teeth so will not retract without assistance – this chatters like heck when trying to retract as it is slipping on the teeth of the larger gear. This gear is not in the motor assembly – anyone have any idea about a replacement part for this gear?

  385. Rodger on Thu, 11th Oct 2012 2:35 am
  386. My steps got bent bad, so I ground off the pins to take steps and arms apart to flatten, NOW I can’t put it back together because they don’t sell the pin or correct bolts that will work without buying the FULL kit? Anybody know what will work?? Thanks

  387. mitch on Sat, 13th Jul 2013 11:04 pm
  388. I just replaced my series 23 kwike steps with the series 32 double step and now they run backwards any suggestion ??

  389. heyduke50 on Sun, 14th Jul 2013 12:45 am
  390. i seem to recall that the series 23 steps had a small extra cable attached to the motor that reversed the polarity – if you have your old steps look for a small cable attached to the motor that will unplug – take it off and plug it into the mew steps the same way

  391. Chris on Sun, 14th Jul 2013 1:54 pm
  392. You need to replace the door switch, as they changed from a normally open to normally closed switch.

  393. Frederick Squires, III on Mon, 29th Jul 2013 5:07 pm
  394. I have a 1996 Fleetwood Bounder. I lost the swing arm to the 32 series electric double step. I can’t find one anywhere

  395. EMERSON SHAW on Wed, 31st Jul 2013 11:36 pm
  396. I have a series 32 Kiwikee motor. When you open the door, or close, the step is loose and all you can hear is the motor running and the step goes nowhere although it is loose, can move by hand. Any ideas?

  397. EMERSON SHAW on Sun, 4th Aug 2013 5:25 pm
  398. Just checked motor with 12 v direct. Runs fine and reverse 12v runs fine reverse too. Could be controller? if so how to check?

    Ref comment Wed 31st July

  399. Chris on Mon, 5th Aug 2013 11:49 am
  400. Hi Emerson,
    If the motor runs without the step moving, something has to be broken- but it could be any of the gears, from the plastic gear in the motor to the large cast aluminum gear in the gear box.

    –Chris

  401. EMERSON SHAW on Mon, 5th Aug 2013 3:38 pm
  402. Sorry if I mislead! The step runs all the time (in motion) just sets and chatters. It never goes up or down and never stops. It all started when the step was down and I started the engine. The step tried to go up, but like I stated, just sets there and chatters! I ran the motor both ways with 12 volt was ok. Checked all the gears see nothing wrong. HELP!

  403. EMERSON SHAW on Mon, 5th Aug 2013 3:56 pm
  404. Chris
    CONT: tried to check the board on the bench but so far doesn’t appear right! Could be me but I do have 50 yrs electronics exp.

  405. Chris on Mon, 5th Aug 2013 8:36 pm
  406. OK- I finally understand :) The board uses current draw as a limit- when the motor stalls, the current goes up, and the board shuts off, so it does have to be bench tested with a motor load. I would double check the power and grounds- if either is bad, the motor cannot draw enough current to trip the shutoff, but it does sound like the board may be bad.
    A favorite company of mine- Flight Systems- will repair these if they are not the new potted variety.

    — Chris

  407. stella on Fri, 23rd Aug 2013 4:08 pm
  408. help. I have a new rv and the steps wont retract. have u ever? ive checked fuses, ive banged on things. no luck. what gives? thanx in advance.

  409. Chris on Sat, 24th Aug 2013 3:39 pm
  410. It’s tough to say on a new rig- most of the common problems are due to age and corrosion.
    Do keep in mind there will normally be 2 fuses, a low amperage fuse for the ignition override, and a large fuse for the motor itself. These fuses will not be with the others, they will usually be under the hood, or near the starting battery.

    — Chris

  411. Neil J Dille on Sat, 30th Nov 2013 11:56 pm
  412. I have step about three years old. It will not fully retract, about 75%. Anything I can do before replacing?

  413. Chris on Sun, 1st Dec 2013 12:23 pm
  414. I would sure try lubricating it first- the steps just sense the motor current to shut off, so if the steps need lubrication, they will draw too much current before the end of travel is reached. If they are that bad, an initial soaking with b’laster, then running the steps in and out to clean , followed by lubrication with Kwik-lube. I really do like the Kwikee brand lube, because it applies very thin (to penetrate), but then gels to a thicker consistency. The other off the shelf option is motorcycle chain lube. Also check all power connections.

  415. Doug on Sat, 15th Feb 2014 8:18 pm
  416. I have a new controller for a 32series step and the end for the 4 wire connector does not match the old one.I was wondering if I could change the plug ends as all wires going into and coming out are in the same positions. Part no for old one is 1800707 REV OE and the new no is 1800709 REV OE

  417. Tina on Sat, 22nd Feb 2014 8:23 pm
  418. Our 2 step unit is new from last year. Is currently stuck out. What can we do?

  419. Rob Wallace on Sun, 23rd Feb 2014 1:10 am
  420. If youve had trouble with your steps and have found your way to this website, you need look no further.. take some time to look back thru the questions and read all the answers, particularly by Chris and I promise, like me, you WILL find the perfect solution.. this is the most comprehensive source if kwikee step solutions. . Rob

  421. Mike on Fri, 21st Mar 2014 2:13 am
  422. My kwikee steps got to where they
    Would only extend if the ignition was left on, now they do nothing, help

  423. Chris on Sun, 23rd Mar 2014 1:37 pm
  424. Hi Mike- sounds like a possible battery connection problem, but it’s tough to say for sure.

  425. Rob on Mon, 12th May 2014 8:41 pm
  426. A buddy has a 1993 Pace Arrow with Kwikee double step. Gears and wiring look OK but the controller was full of water. The transformer looked fried and we cannot find a replacement for control box #9514; since it was manufactured before 1999. Any ideas or help? Will the replacement for #9514 anyway, even though it was manufactured before 1999?

  427. Dorsey Hager on Wed, 2nd Jul 2014 9:00 pm
  428. wind sport 2006 class a step does not have power can not find fuse !

  429. Paul on Tue, 15th Jul 2014 9:50 pm
  430. Do you know what the brass bushing is on the kwikee series 42 steps. Is is recessed in the arms that are used to extend/retract the steps. Fits into the steel strap..
    The bolt fits through.
    Thank you

  431. George Harris on Fri, 18th Jul 2014 11:59 pm
  432. Have a 2002 Georgieboy Landau class A with the double steps, in the midst of replacing the wood that the steps bolted to. When the steps came down, they came down fairly hard and a piece of angle iron with two slots cut out of it fell and I have no idea where it belongs, any ideas? Thanks

  433. David E. Bishop on Thu, 24th Jul 2014 1:56 pm
  434. I have read with glee some of your posts and have great admiration for what you have and are doing. The RVs we live and play with seem so confusing sometimes but are in reality very simple. You definitely have shown a lot of folks the easy way. I just found your site this AM while researching a problem I read about on RV.NET. I love schematics and line drawings for learning and teaching. The Suburban Furnace manual is great, thanks for posting. I’d like the edge connector id and I’ll find that too. Thanks for all you do.

    Dave

  435. Big Dan on Thu, 7th Aug 2014 11:25 pm
  436. my kwikee 1 step keeps knocking when retracted. 2005 fourwinds. when i turn it off it quits knocking after a few seconds and extends again. is it the motor or gears?

  437. Steven on Mon, 11th Aug 2014 3:13 pm
  438. Hi, I have a 1999 Fleetwood Bounder with the electrical Kwikee Steps. The 4-way connector that goes from the camper to the motor came apart and rubbed on the road eating up the connector. I am having trouble finding the male and female connector. Do you know where I can order the male and female 4-way connector?

  439. Steven on Mon, 11th Aug 2014 3:14 pm
  440. Thanks in advance!!

  441. Ken Dean on Tue, 26th Aug 2014 12:51 am
  442. I have the two step 32 series and they are fine when I extend, but when I bring the steps in they make a grinding noise. Help!!!

  443. Ken Dean on Tue, 26th Aug 2014 12:52 am
  444. I have the 2 step 32 series, when I extend they are fine, but when I bring them in there is a grinding noise! Help!!!!!

  445. Tom on Sat, 27th Sep 2014 12:56 am
  446. I bought a 1994 Airstream Land Yacht in June and on our first trip (an 8500 mile trip thru Labrador and Newfoundland) the step quit working. Thanks to this web site I was able to determine it was the classical failure of the plastic plugs in the motor gear head and was able to buy replacement parts from Auto Zone for less than $8.
    Now works like new.

    Ford Window Regulator Gear Plugs, used by Ford from the early 80’s thru 2002.

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