Customer Service

July 30, 2006 by · 1 Comment
Filed under: Op-Ed 

Being an RV tech, and owning an RV repair company, my business is customer service. A person comes in with a problem with their rig, and they pay me to fix it.

Sometimes, even the best of us need help from the people who make the items in question, so we, in turn, need to call upon the “next level” of customer service, and talk to technical support. In the service industry, we have “super secret- I cannot reveal it” phone numbers for tech support- the reason being that tech support can much more effectively talk to a trained technician to diagnose a problem than trying to deal with the end consumer (you ;)). This saves time, and as long as the local tech is knowledgeable, will usually quickly result in a solution to the problem. Having a separate contact for service people really is a good thing.

Read more

Norcold Owners…

July 30, 2006 by · 5 Comments
Filed under: What's New 

A FWIW- Norcold has launched a campaign to register all of its refrigerators. I’m not sure of the reason, but both Norcold and Dometic have become quite strict about having the VIN numbers for rigs their products are installed in- Norcold will not even give tech advice unless they have the refrigerators serial numbers(s) and the rig make, model, year and VIN number.

They are having a sweepstakes to entice people to register- this is not limited to original owners, it is meant for anyone with a rig that has a Norcold refrigerator.

Visit the Norcold website for more information.

Centurion Converter

July 30, 2006 by · 53 Comments
Filed under: Service Issues 

The industry has seen an influx of electronics not only built in China, but designed and marketed by apparently offshore companies. Many of these items are pretty difficult to obtain parts and/or service manuals for (a problem not limited to offshore manufacturers).

I recently had to deal with a Centurion CS3000 45 amp converter/load center which was working, except the cooling fans would not run. A quick check of the fans (typical computer type “muffin” fans) said they were good, they just were not getting any power. Normally this would require the replacement of the converter, but after a few minutes of research, it appears that this is no longer available (a part that’s only a few years old). Read more

« Previous Page



  • Use OpenDNS