Being an RV tech, and owning an RV repair company, my business is customer service.作为一个高技术的RV ，并拥有一的RV维修公司，我的业务是客户服务。 A person comes in with a problem with their rig, and they pay me to fix it.一个人在同一个问题，与他们的钻机，和他们付钱，我试着修复它。

Sometimes, even the best of us need help from the people who make the items in question, so we, in turn, need to call upon the “next level” of customer service, and talk to technical support.有时候，即使是最好的，我们需要帮助，从人民群众谁使项目的问题，所以，我们在反过来，需要呼吁“下一级”的客户服务，和交谈的技术支持。 In the service industry, we have “super secret- I cannot reveal it” phone numbers for tech support- the reason being that tech support can much more effectively talk to a trained technician to diagnose a problem than trying to deal with the end consumer (you ;)).在服务行业，我们的“超级秘密我不能透露”电话号码为技术支持-原因是技术支持，可以更有效地谈一谈，以训练有素的技术员，诊断一个问题比试图处理与最终消费者（你; ） ） 。 This saves time, and as long as the local tech is knowledgeable, will usually quickly result in a solution to the problem.这样可以节省时间，只要当地的高科技是知识化，通常会迅速的结果，在一个解决问题的方法。 Having a separate contact for service people really is a good thing.有一个单独的联系，为服务人民，实在是一件好事。

But… having said that, in the past 2 weeks, I have spent a total of 4 hours on hold, waiting to speak to tech support (for 3 very different companies, ones which are usually noted for their customer service).但…话虽如此，在过去的2周，我花了总共4个小时就举行，轮候发言，以技术支持（ 3非常不同的公司，那些通常指出，为他们的客户服务） 。 The alternative to waiting on hold is leaving a name and phone number, and being called back.替代等待被搁置的是留下了姓名和电话号码，以及被称为回。 Being a “Mom and Pop” shop, we can usually deal with that OK- as long as the customer is not waiting for the repair to be done, but larger shops this can be a real problem.作为一个“妈妈和POP ”店，我们通常可以处理与确定-只要客户是不是在等待修复要去做，但是较大的店铺，这可能是一个真正的问题。 The tech doesn’t know how long it will take to get the callback- does he (or she) stop that repair and go on to another?高科技不知道需时多久得到回调-他（或她）停止维修，然后继续到另一个？ Do they simply take a break until the callback?他们简单地休息，直到回调？

Most of these companies have top rate tech service people- once contact is made, they have always given me the information needed to properly diagnose a problem, but they are simply over loaded- waiting until the second day to get an answer to a simply question is unacceptable, IMHO, and the answer seems to be a combination of more thorough service manuals, and hiring more people.大部分这些公司的最高税率的高科技服务，以人一旦接触了，他们一直给我所需要的信息，妥善诊断一个问题，但他们只是超过负载，等到第二天得到的答案简单的问题是不可接受的， imho ，答案似乎是一个组合，更周到的服务手册，以及雇用更多的人。 The service manuals would seem to be more cost effective, to me.服务手册，似乎更具成本效益，向我。