Long time, No post…
Well, I’ve been very bad about posting here- or for that matter, responding to posts and emails. It’s that time of year in sunny Florida, so we’ve been slammed with work.
A couple of thoughts… another round of owner notifications on the Dometic recall has been issued (we’re getting 3 or 4 calls a day about it). So far Dometic has been excellent about replacing failed cooling units from the recalled models- we’ve been getting them within a week now, though I’ve only done 3 failed units- a very small percentage of total that have been recalled.
A bit ago I had a customer with a busted Fantastic vent lid. I’ve always known about their “fantastic” customer service, and now I have experienced it. Called up, spoke to Bob Beratta- even though the operator (crank) was good, he insisted on replacing it as well, just in case. The replacement lid and operator arrived in a couple of days- no charge- even though this was a 10 year old vent, third owner, and it had been left open and run under a tree. If it breaks, they replace it, no questions asked.
I’m also writing a weekly (though I missed last week ;)) blog at the Affinity RV.Net Blog– if I can squeeze more writing time out, I’ll keep this blog up to date as well.
All for now
–Chris
Dometic recall, part 2
In my last post about the Dometic cooling unit issues, I said:
This recall does nothing to actually fix what is a defect in design and construction, it simply makes it so that when your thousand dollar plus appliance fails after a few years, it will not destroy your entire RV
It appears there may be hope, though, as Dometic has put up a web page for people to enter serial number and model number information to receive information about the upcoming recall.
Midwest Products
I work on a lot of RV refrigerators. A “not insignificant” portion of those have cooling units which have gone bad (see my webpage on absorption refrigerators) .
For nearly 10 years, I have been using, with very good results, remanufactured cooling units from Midwest Products, of Corning Iowa. Midwest had been rebuilding cooling units for nearly 20 years, they did a great job, produced a quality product, and were generally good people to deal with.
Norcold Owners…
A FWIW- Norcold has launched a campaign to register all of its refrigerators. I’m not sure of the reason, but both Norcold and Dometic have become quite strict about having the VIN numbers for rigs their products are installed in- Norcold will not even give tech advice unless they have the refrigerators serial numbers(s) and the rig make, model, year and VIN number.
They are having a sweepstakes to entice people to register- this is not limited to original owners, it is meant for anyone with a rig that has a Norcold refrigerator.
Visit the Norcold website for more information.
